Support How can we help you today? How to have AT Print print my design How to signup for an account File types accepted How to approve my proof How to embed images into my files Preparing files Tracking orders

If you have any questions or require assistance our knowledgeable staff is ready to help: e-mail:  support@atprint.com phone:  1-519-652-5656 toll free:  1-877-251-5252

How to have AT Print print my design.
Signing up for an account it is very easy. Once you have entered your information you can start creating your print job.

• First upload your file.
• Select the type of job you would like to print. (i.e. Business cards, Post cards, Rack cards, Flyers, Greeting Cards, Brochures, Newsletters, Posters, Letterhead).
• Select your job size. Once that is done you will be shown a PDF proof of your print piece ( please have  Acrobat Reader installed on your computer).

To complete your order fill in your billing and shipping information.

For step by step instruction on how to place an order you can click on the help button in the order section or e-mail support@atprint.com.

How to signup for an account.
To sign up for an account click on the Sign up Now link on the left side bar to get started.

File types accepted
We accept files as PDF, JPEG, TIFF, GIF, PS, EPS, MS Word (DOC), MS PowerPoint (PPT, PPS), MS Excel (XLS, XLT, XLW, XLC), Adobe Illustrator (AI), Adobe Photoshop (PSD), Adobe InDesign (INDD).

For more information on file type and preparing your file see the " Preparing Files" section

How to approve my proof
In order to approve your proof you must have Adobe acrobat installed on your computer. Once you are ready to order our system will generate a PDF file for you to proof online.

How to embed images into my files
All images must be embedded in your files. To embed an image in:

Indesign
1. Open your file in indesign and display the links palette (choose Windows > links).
2. Select the file in the links palette.
3. Choose embed file in the links palette menu. The file remains in the links palette marked with the embedded-link icon

Illustrator
1. Open your file in illustrator and display the links palette (choose Windows > links).
2. Select the file in the links palette.
3. Choose embed image in the links palette menu. The file remains in the links palette marked with the embedded-link icon

Preparing Files
Here are a few guidelines for preparing your files.

File types
Once you have created your design simply save your file in one of the following formats. We accept files as PDF, JPEG, TIFF, GIF, PS, EPS, MS Word (DOC), MS PowerPoint (PPT, PPS), MS Excel (XLS, XLT, XLW, XLC), Adobe Illustrator (AI), Adobe Photoshop (PSD), Adobe InDesign (INDD).

Images Resolution
For best results images should be saved at 300dpi or better.

Embedded images
All images must be embedded in your files. To embed an image in:

Indesign
1. Open your file in indesign and display the links palette (choose Windows > links).
2. Select the file in the links palette.
3. Choose embed file in the links palette menu. The file remains in the links palette marked with the embedded-link icon

Illustrator
1. Open your file in illustrator and display the links palette (choose Windows > links).
2. Select the file in the links palette.
3. Choose embed image in the links palette menu. The file remains in the links palette marked with the embedded-link icon

Color mode
All images or artwork should be converted to CMYK (cyan, magenta, yellow, black)

Fonts
PDF - all fonts should be embedded in PDF files
EPS - all fonts should be converted to paths or curves in EPS files

Bleed
A bleed is an extension of your background color or image going beyond the intended trim size of your piece. This ensures that the color or image continues to the edge of your piece.

Please build your press-ready digital files by adding 0 .125" all around dimension for all products.

Borders
We recommend that you leave at least 0.125" from all surrounding edges of your printed piece for all critical elements (text, images, logos, etc.). Anything left too close to the edge may be cut off during trimming.

Tracking orders
Full tracking information is available from your user account Control Panel.  Simply login and the information is readily available at your fingertips.